When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
FAQ
ORDERING QUESTIONS
Please contact us by phone or email to change or cancel your order. Please note that an order cannot be changed or canceled after it has been shipped.
We accept Visa, Mastercard, American Express.
SIZE CHART
SHIPPING QUESTIONS
Once we receive your order, we will process and ship the order within 2 business days. We will send you an email letting you know when your order has been shipped. Rush orders received before 3pm (PST) will be shipped the day they are received, otherwise will be shipped the next business day.
Once you have placed an order you will receive a confirmation email and your order will be shipped within 2 business days. Once your order has shipped you will receive a shipment confirmation email that will contain your tracking information.
On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
Please note: these shipping rates are only applied for addresses within the Continental United States.
|
Shipping |
UPS Ground 3-7 Business Days |
UPS 2 day (Rush) 2-3 Business Days |
UPS Next Day (Rush) 1 Business Day |
|
Under $50 |
$10 |
$25.00 |
Please call us to use this option: 858-779-9129 |
|
$50 and over |
Free |
$25.00 |
Please call us to use this option: 858-779-9129 |
International Shipping:
Unfortunately, we currently do not ship internationally. Please contact us to find Tolani products at a store near you.
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
Yes. If you would like us to remove the invoice from the package, please send us an e-mail immediately after your order is placed
RETURN AND EXCHANGE QUESTIONS
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Tolani will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction.
We offer pre-paid return shipping labels on all full priced items sold on www.tolanicollection.com
All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.
Promotional items and gift with purchase items must be included in the return or cost of the item will be deducted from the refunded amount
Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
Please note: we do not accept returns on products that were not purchased via this website.
Returns & exchanges will only be accepted with a completed return form, which is included in your package. Returns not including the completed return form will not be processed and will be sent back.
We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability.
We want you to be happy with your purchase. If you do not like your product(s), please email us with a brief description of what item(s) you are returning and if you would like to exchange for another product or would like a refund to your credit card. We will respond within 2 business days with a pre-paid return shipping label. This label will need to be attached on outside of the return box.
Once you receive your return label, you will need to fill out the return/exchange form that was included in the box we shipped you. This form must be included with your return in order to process your return or exchange.
Then, pack your return/exchange items and the form in a box (we encourage you to use the original box we sent you) and seal the box securely. Make sure to place your return shipping label on the outside of your box. Lastly, take the box to your nearest fedex store (you will not be charged at the store; you are just dropping the box off so they can send it back to us).
We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability.
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card your financial institutions policies may result in a non-sufficient funds charge if you are executing a return/exchange.
MISCELLANEOUS QUESTIONS
It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can email our customer service department if what you're looking for is out of stock, they may be able to help you in terms of when the product will be available.
How do I care for my garment?
Unless otherwise specified, our products are all dry clean only. Care instructions are also on the label of each garment.
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.