We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Tolani will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction.
All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.
Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
We are happy to offer free pre-paid return labels on approved returns and exchanges
Please note: we do not accept returns on products that were not purchased via this website.
Returns & exchanges will only be accepted with a completed return form, which is included in your package. Returns not including the completed return form will not be processed and will be sent back.
Tolani Return Directions:
If you do not like your product(s), please email us with a brief description of what item(s) you are returning and if you would like to exchange for another product or would like a refund to your credit card. We will respond within 2 business days with a pre-paid return shipping label. This label will need to be taped on outside of the return box.
Once you receive your return label, you will need to fill out the return/exchange form that was included in the box we shipped you. This form must be included with your return in order to process your return or exchange.
Then, pack your return/exchange items and the form in a box (we encourage you to use the original box we sent you) and seal the box securely. Make sure to place your return shipping label on the outside of your box. Lastly, take the box to your nearest fedex store (you will not be charged at the store; you are just dropping the box off so they can send it back to us).