Shipping Policy
Order Processing:
Once we receive your order, we will process and ship the order within 2 business days. We will send you an email letting you know when your order has been shipped. Rush orders received before 3pm (PST) will be shipped the day they are received, otherwise will be shipped the next business day.
Shipping Times:
Please note: these shipping rates are only applied for addressees within the Continental United States.
|
Shipping |
Fed Ex Ground 3-7 Business Days |
Fed Ex 2 day (Rush) 2-3 Business Days |
Fed-Ex Next Day (Rush) 1 Business Day |
|
Under $50 |
10.00 |
$25.00 |
Please call us to use this option: 858-779-9129 |
|
$50.01 and over |
Free |
$25.00 |
Please call us to use this option: 858-779-9129 |
International Shipping:
Unfortunately, we currently do not ship internationally. Please contact us to find Tolani products at a store near you.
"Order Date" vs "Ship Date"?
On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
Checking order status and tracking your order:
Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
PO boxes or APO/FPO addresses:
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
Sending a gift?
If you would like us to remove the invoice from the package, please send us an e-mail immediately after your order is placed by using this form.
