Refund policy

What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Tolani will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. 

We offer prepaid return shipping on all items purchased from www.tolanicollection.com, unless marked as 'Final Sale'.

All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached. 

Promotional items and gift with purchase items must be included in the return or cost of the item will be deducted from the refunded amount

Merchandise received after 30 days will only be accepted at our discretion for an online store credit. 

Please note: we do not accept returns on products that were not purchased via this website.

Returns & exchanges will only be accepted with a completed return form, which is included in your package. Returns not including the completed return form will not be processed and will be sent back.

We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability.